Please read the following terms and conditions carefully before booking a tour with Isange Social Tours:
Booking and Payment:
- To secure your booking, a non-refundable deposit may be required. The amount and payment details will be provided at the time of booking.
- Full payment for the tour is typically due prior to the start of the tour unless otherwise stated.
- Payment can be made via bank transfer or other agreed-upon methods. All bank charges and fees are the responsibility of the customer.
Cancellations and Refunds:
- If you need to cancel your tour, please notify us in writing as soon as possible. The cancellation policy will vary depending on the specific tour package and circumstances. Details of the cancellation policy will be provided at the time of booking.
- Please note that some tours may have non-refundable components, such as permits or accommodation bookings, which may affect the refund amount.
- In the event that Isange Social Tours needs to cancel a tour due to unforeseen circumstances or factors beyond our control, a full refund or alternative arrangements will be offered.
Health and Safety:
- It is the responsibility of each participant to ensure they are in good health and fit for the tour activities. Some tours may involve physical activities and require a certain level of fitness. Please consult with your healthcare professional if you have any health concerns before participating.
- Participants must adhere to all safety instructions provided by Isange Social Tours and its guides during the tour.
- Isange Social Tours reserves the right to refuse participation or remove a participant from a tour if their behavior poses a risk to themselves, others, or the environment.
Travel Insurance:
- We highly recommend that all participants obtain comprehensive travel insurance that covers trip cancellation, medical expenses, personal liability, and other potential risks.
- Isange Social Tours is not responsible for any loss, damage, injury, or illness that may occur during the tour. Participants join our tours at their own risk.
Changes to Itinerary:
- Isange Social Tours reserves the right to make changes to the tour itinerary, including accommodations, transportation, and activities, if necessary due to unforeseen circumstances or safety considerations. We will make reasonable efforts to inform participants in advance of any changes.
Personal Belongings:
- Participants are responsible for their personal belongings during the tour. Isange Social Tours is not liable for any loss, damage, or theft of personal belongings.
Code of Conduct:
- Participants are expected to conduct themselves in a respectful and responsible manner during the tour, adhering to local customs, laws, and regulations.
- Any illegal or unethical behavior, harassment, or mistreatment of fellow participants, guides, or community members will not be tolerated and may result in immediate removal from the tour without a refund.
By booking a tour with Isange Social Tours, you acknowledge and agree to abide by these terms and conditions. It is recommended to review these terms periodically, as they may be subject to change. If you have any questions or require further clarification, please feel free to contact us.
Note: The provided terms and conditions are a general guideline and may need to be customized to align with the specific policies and requirements of Isange Social Tours.