FAQS

To book a tour with Isange Social Tours, you can book direct online through booking page or contact us through our phone or email contacts provided on our website. Our team will assist you with tour inquiries, availability, and the booking process.

Isange Social Tours offers a range of tour packages, including wildlife safaris, cultural tours, community-based experiences, hiking expeditions, and more. We specialize in creating unique and socially responsible travel experiences in Rwanda.

Yes, we understand that travelers have unique preferences and interests. We can work with you to customize a tour itinerary based on your desired activities, duration, and budget. Contact us with your specific requirements, and we will tailor a tour to suit your needs.

Our tour packages vary, but they generally include accommodations, transportation within the tour, meals as specified, park permits, and the services of experienced guides. The specific inclusions will be detailed in the tour itinerary provided to you.

Visa requirements vary depending on your nationality. It is important to check with the Rwandan embassy or consulate in your country or consult relevant travel resources to determine if you need a visa for entry into Rwanda.

We highly recommend that all participants have comprehensive travel insurance that covers trip cancellation, medical expenses, personal liability, and other potential risks. It is your responsibility to ensure you have adequate travel insurance coverage.

Rwanda is a year-round destination, but the dry seasons from June to September and December to February are generally considered the best times for wildlife viewing. However, each season offers unique experiences, and specific tour packages may have different optimal times. Our team can provide guidance based on your preferences.

The physical demands of our tours vary depending on the specific itinerary and activities. Some tours may involve hiking, walking on uneven terrain, or other physical activities. It’s important to review the tour descriptions and consult with our team to ensure the tour is suitable for your fitness level and any specific requirements.

Yes, children can participate in our tours, but age restrictions may apply depending on the activities and destinations. We can provide guidance on suitable tours for families and any specific requirements for traveling with children.

The safety of our participants is a top priority. We work with experienced guides who are trained in wilderness first aid and follow safety protocols. We also adhere to local regulations and guidelines. Our team will provide safety briefings and instructions throughout the tour to ensure a safe and enjoyable experience.

Tipping is not mandatory but is appreciated for excellent service. It is customary to tip guides, drivers, and other service providers in the tourism industry. Tipping amounts can vary based on your satisfaction and the level of service provided. Our team can provide guidance on tipping norms.

Our cancellation policy varies depending on the specific tour package and circumstances. Details of the cancellation policy will be provided at the time of booking. It’s important to review and understand the cancellation policy before confirming your tour reservation.

We recommend packing comfortable clothing suitable for the activities and weather conditions during your tour. Don’t forget essentials like sunscreen, insect repellent, a hat, sturdy walking shoes, and a reusable water bottle. Specific packing suggestions will be provided in the pre-departure information we send to you.

Meals included in the tour package will be specified in the itinerary. Typically, breakfast, lunch, and dinner are provided on full-day tours, while some tours may include specific meals. If you have any dietary restrictions or preferences, please let us know in advance, and we will do our best to accommodate your needs.

If your tour includes camping or overnight stays in tents, we will provide the necessary camping equipment, including tents, sleeping bags, and mattresses. However, you may choose to bring your own sleeping bag if you prefer.

Some tours or activities may have age restrictions for safety reasons or based on the nature of the experience. We will provide information on age restrictions for specific tours, and our team can assist in recommending suitable options for participants of different age groups.

Absolutely! We welcome solo travelers on our tours. You may have the option to join a small group tour or request a private tour. Joining a group tour is a great opportunity to meet like-minded travelers, while a private tour allows for more personalized experiences.

If you wish to extend your tour or add extra activities, please inform us in advance, and we will make the necessary arrangements. Additional costs may apply, depending on the requested extension or activities.

Payment details will be provided at the time of booking. We typically require a deposit to secure your booking, and full payment is usually due before the tour starts. Payment methods may include bank transfers or other agreed-upon methods. All bank charges and fees are the responsibility of the customer.

We understand that plans may change. If you need to modify your tour after booking, please contact us as soon as possible, and we will do our best to accommodate your request. Changes may be subject to availability and may incur additional charges.